In online learning, a certain degree of technical difficulty is to be expected. A problem may arise with your computer or software, your connection to the Internet, the course page server, the CANVAS server, and so on. Should a problem arise, immediately contact the World Campus Helpdesk (wdtechsupport@outreach.psu.edu) and copy your instructor (as a courtesy to alert him that you are attempting to resolve a technical problem).

Be sure to tell them what course and section you are in, and be as specific as possible in delineating your problem. Sometimes including a screenshot of any error messages or the specific location where you are encountering problems will greatly speed up resolution of the issue. The Helpdesk will reply to initiate troubleshooting with you.

Please contact your instructor directly with any academic questions or concerns you may have, using the contact information supplied in your syllabus.

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